Negotiating and Working With International Customers, Suppliers and Partners
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Course cost is $1,595
Download Ten International Negotiation Tactics
Working with international partners requires understanding the immense impact of cultural differences. Acceptable behaviors, relationship building, influence strategies, and decision processes vary across cultures and require different skills. Lacking these skills is a serious handicap for anyone working in an international setting.
If you are working across organizational boundaries with international customers, suppliers, or other partners, Negotiating and Working with International Customers, Suppliers and Partners will teach you the rules and best practices you need to master complex cross-boundary situations. It addresses the special requirements of influencing and negotiating in other cultures, as well as the complex relationship and conflict management skills involved in establishing productive relationships with international customers. Taught by instructors with extensive business experience, this interactive workshop includes explanations, tools sets, and practice using case examples from different cultures and industries.
Key Learning Areas:
- Recognizing key cultural differences that matter in international business interactions
- Communicating effectively across cultures in ways that build trust, develop a shared understanding and enable the exchange of accurate information and feedback
- Applying the strategies needed to build and maintain productive business relationships with international customers and colleagues
- Using influence strategies that align with the expectations and values of international business customers and colleagues
- Leveraging negotiation styles and techniques that drive better outcomes in international negotiations
- Preventing misunderstandings and managing conflict in international business relationships
Structure:
Day 1: Effective Collaboration in International Settings
Cultural Dimensions, cross-cultural communication, best practices in international project work
Day 2: Influencing and Negotiating in Other Cultures
Effective influence strategies, decision making styles and how to influence them, negotiation practices and tactics, reaching closure
Day 3: Managing International Customer Relationships
Trust building across cultures, identifying and addressing customer expectations, handling conflict with clients
Contact:
To inquire about in-house offerings, or for any other questions, please call the UTD project management office at 972-883-2656 or e-mail us at info@managingprojectsacrossborders.com.
