Service Quality Improvement and Patient Satisfaction
Patient perceptions of quality are significantly influenced by how medical services are delivered. This course examines how patient perceptions are formed and develops powerful process redesign tools to improve service quality. Participants learn to:
- identify the service processes that matter most to patients
- eliminate bottlenecks and improve clinical service delivery
- overcome internal resistance to service quality improvement
- embed continuous service quality improvement into the organizational culture
This course is eligible for 4 hours of graduate academic credit and up to 32 hours of Category 1 CME credit toward the AMA Physician’s Recognition Award.
